How can I reactivate my account if it has been deactivated or frozen? To reactivate your account, please scan a valid photo ID then email it to: support-at-livecolorscity.com. We are committed to providing a quality and safe experience for all our members.
Can I change my user name? Yes. You can change your user name on the “Settings” page.
How do I change my password and/or email address? You can change your password and/or email address on the “Settings” page.
How do I update my account with my new email address? Click on “Settings” and update your email address.
What are the requirements I should follow when creating a user name? A user name is a required component of your profile. It’s a unique word or phrase that you select that will be visible to other users as a form of identification on the site. Your user name should not correspond in any way […]
What photos are allowed? Please post a clear picture of you and you alone as your primary photo. See “Tips on Photos.” Do not post any copyrighted, pornographic, or otherwise offensive material. Please read our Terms of Use for details. We reserve the right to block access to users who post objectionable photos. Make sure […]
How do I start or stop receiving emails from Aura Colors? Click on “Settings” and make the desired changes.
Can I cancel my membership anytime I want? Yes, you may cancel your membership anytime and for any reason. Simply click on your Profile, then Settings. Next to the word General, click on “Delete Account.”
If I cancel now, will I be charged again? No. If for any reason you decide to cancel your membership, all future automatic payments will be canceled. Please be very sure that you are ready to end your membership when you cancel because cancellation is non-refundable. Your membership privileges will continue until the end of […]
If I buy a membership and cancel before the end of the membership term, will I be refunded for the time that is left? No. If you cancel your membership before your term is scheduled to expire, you will not receive a refund. You will, however, continue to have membership benefits until the end of […]
