Help FAQ

Help FAQ

Question: How do I contact Auracolors?

Please click here and you will be directed to our contact page. We are happy to help with any questions or concerns you may have. Hopefully you’ll find your answers here in the FAQs first.

Question:: Where do I find my purchase (course, meditation MP3)?

You can find your download link for orders by going to the Membership/Account dropdown page and then to “My Purchases” and then to “Orders”.  There you will find all of your recent orders. Click on “View,” and under the “Order Details” you will find the link “Download.”

Now you can click any of these links to view the course content. For your e-courses, make sure you scroll way down on the page to see the videos for the course. The page may look like the purchase page – but the course is further down the page, once you’re logged into our website.Please note: some of our courses are not downloadable. They stream or play on the website.

Make sure you use the same email address that you used when you purchased your products.

Question: How do I upgrade or change my membership?

There are two ways to upgrade or change your membership level: On the  auracolors home page, go to the Membership/Account dropdown page and go to My Membership this will take you to the Membership Account page.  Click on Change and there you will be able to select whatever Premium membership level you desire, the associated costs, and payment options.

Question: How do I delete my account and cancel my recurring premium membership payment?

To remove your account, go to Membership/Account dropdown page and go to My Membership this will take you to the Membership Account page. Click on Cancel and that will end your account with us. 

To stop your recurring payment if paying through PayPal, for a Premium Membership, please log in to your PayPal account and cancel your subscription there. You must complete this step to make sure automatic payments don’t keep coming out of your account.  Unfortunately, our Refund Policy does not offer refunds of unused portion of a paid membership.  Please read our Policy at /refund-policy.

Why am I getting an “error” message when trying to purchase or get into my account/purchases?

We recommend you clear your cache/history, shut down your device and even try using a different browser. See if that has caused your issue. If you have to reset your password make sure to check to see if the new password went into spam if you don’t see it come to you.

Question: Why do I keep getting logged out when I try to do anything?

Your “cookies” may be old/bad. You can easily fix this by clearing and resetting your cookies. If you’re not sure how to do this, you can find instructions here.

Question: It says my password is incorrect?

Click here to go to the forgot password page. Once you enter your correct username or email address, a password reset link will be emailed to you. Once you receive your password reset link from AuraColors, click the link in the email and then enter your new password. If you don’t see the email, please check your spam folder. Copy your correct login email and new password in a safe and secure place.

Question: My email address has changed.  How do I update my account with my new email address?

Click on the Membership/Account dropdown page, then to “My Membership” this will take you to the Membership Account page. Under “My Account” you will see “Edit Profile” click here and you will be able to update your email. 

Question: What do I do if I forget my password?

You can recover your password by clicking on Forgot Password. Please remember to check your spam/junk for the password recovery link.

Can I change to a different language on AuraColors?

AuraColors will eventually be making the site available in languages other than English.  Until that time, English is the only language used on this site.

Question: How does Verification work?

During the profile creation process., you will see an abuse-prevention mechanism called Word Verification. This feature helps prevent spam-generating automated robots from creating profiles and sending email. Word Verification also reduces system loads and ensures better performance of Yahoo! services. It is easy to use this feature. At the bottom of the form is a word whose letters are somewhat distorted. Type that word into the box provided above it. It is not necessary to match uppercase or lowercase letters.Click Send

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 © 2015 Aura Colors

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