What are the requirements I should follow when creating a user name? A user name is a required component of your profile. It’s a unique word or phrase that you select that will be visible to other users as a form of identification on the site. Your user name should not correspond in any way […]
How do I start or stop receiving emails from Aura Colors? Click on “Settings” and make the desired changes.
What photos are allowed? Please post a clear picture of you and you alone as your primary photo. See “Tips on Photos.” Do not post any copyrighted, pornographic, or otherwise offensive material. Please read our Terms of Use for details. We reserve the right to block access to users who post objectionable photos. Make sure […]
How do I update my account with my new email address? Click on “Settings” and update your email address.
How do I change my password and/or email address? You can change your password and/or email address on the “Settings” page.
Can I change my user name? Yes. You can change your user name on the “Settings” page.
How can I reactivate my account if it has been deactivated or frozen? To reactivate your account, please scan a valid photo ID then email it to: support-at-livecolorscity.com. We are committed to providing a quality and safe experience for all our members.
How do I update or change my credit/debit card? Since payments are processed by PayPal, you must login to your PayPal account and add/change the credit card information there.
If I cancel my membership, are my member privileges immediately cancelled? No. Your member privileges will continue until the end of your membership term. Once your membership term ends, you will lose full member benefits.
If I buy a membership and cancel before the end of the membership term, will I be refunded for the time that is left? No. If you cancel your membership before your term is scheduled to expire, you will not receive a refund. You will, however, continue to have membership benefits until the end of […]
