What if I “block” someone that I did not want to block?
No problem. From their Profile page, click the “BLOCK” button. To unblock them, just click on the button again.
Category: Technical Page 1 of 2
Will the other person know if I have blocked them?
No, they won’t know. You can block or unblock any members for any reason – or unblock them at your discretion. They will not receive any notification that you have blocked them.
Why am I having trouble getting the site to function properly on my computer?
The most common problem with website operation and functionality is the use of old browsers. Check to make sure the browser you are using is the most current version. Old browsers have trouble running new websites. If you are having trouble accessing other sites on the Internet, this is most likely the problem.
It says my password is incorrect.
Click on “Forgot Password” to get a temporary password emailed to you. Once you receive your temporary new password, sign In and go to your “Settings” to change your password to one you prefer.
Your system tells me that my email address cannot be used to register. Why not?
You may have previously signed up and simply don’t remember.
How do I use the text feature?
It is easy to use, and there are several ways to reach a member with whom you’d like to send a message:
- If you see someone on the Sign in page under “Latest Registered Members,” you can either click on their name to go to their page, or you can click on the Love Colors Member Avatar, which will take you to a page where you can search all the members by name, age, colors, or location.
- Or, If you have a “Friend” online that you would like to connect with, perform a search and then click on their name.
- Once on their Profile page, you can choose to send a Private or Public message to them.
I received a message from another member in my email, but when I logged on, it showed no messages and when I tried to search for the member it said, “No Member Found.” What happened?
We are sorry for any inconvenience this may have caused you. We have identified that person as having a fake profile. We have deactivated that account and removed all Inbox communications from the system.
There are many wonderful and sincere members. We encourage you to review our Safety Tips to help you become aware when someone contacts you under false pretense. Our goal is to inform and educate our members on how to recognize these fake profiles. We are committed to providing you an enjoyable and successful experience on LifeColorsCity.
Thank you for helping us create a better member experience.
I have tried searching for a friend on the site, but cannot find her when I search by her aura colors. Why not?
If your friend is not “searching for” a woman, and you are a woman – then the site will not match you up. Your profiles and preferences must match. If she is “searching for” a man, she will not receive any women as matches. To find your friend, you will need to “Search” by user name. Or she will need to change her preferences to also “search for a woman.”
Can I change my user name?
Yes. You can change your user name on the “Settings” page.
How do I change my password and/or email address?
You can change your password and/or email address on the “Settings” page.